Preventive maintenance for EzVoice solutions, supplied in three different models, ranging from remote assistance during business hours with SLA of 8 hours, until a complete package that includes unlimited technical visit, 24×7 phone and remote assistance, SLA of 2 hours and replacement of damaged parts (spare parts). ezVoice maintenance plans includes all software upgrades without any aditional cost to our subscribers.

Corrective maintenance v-verde v-verde v-verde
Preventive maintenance v-verde v-verde v-verde
Programming v-verde v-verde v-verde
Remote maintenance v-verde v-verde v-verde
Software upgrade v-verde v-verde v-verde
Monitoring x-vermelho v-verde v-verde
Technical visit x-vermelho x-vermelho v-verde
Spare parts x-vermelho x-vermelho
Working hours Business hours, 8:00 am to 18:00 pm Monday through Friday, excluding holidays. 24 hours a day, 7 days a week, including weekends and holidays. 24 hours a day, 7 days a week, including weekends and holidays.
Response time Not urgent – 48 hours
Urgent 8 hours
Not urgent – 48 hours
Urgent 8 hours
Not urgent – 24 hours
Urgent 4 hours
Minimum contract 12 Moths 12 Moths 12 Moths


Products & services covered by the maintenance plans

ezipbx    Redbox ezIPBX product family.
iconCustom    Softwares developed by ezVoice.
ezRec    ezRec product family.
iconRamal    Network and telephony equipments provided by EzVoice

Methods for opening and tracking of support tickets

Open support tickets through our call center – (954) 889-2200 / (954) 889-2920

Open support tickets by sending an e-mail to


Differentiation of support tickets



Problems that stops the whole operation or part of it.



New programming and system configurations.



Scheduled maintenance (scheduling with the minium of 48 hours in advance).

Additional considerations

The development of new tools, modules and features, are not included in any maintenance plan. Those needs are discussed and contracted separately;