The EzVoice support team consists of highly qualified professionals Linux, Asterisk, network and telephony, responsible for comprehensive monitoring of projects at all stages, from determining the needs together with the commercial area, to the deployment of services, migration, operation and support.

The structure of the Support & Operations area is segregated into three different levels of service, with a quick and effective assistance, whether in person or remotely, meeting the highest SLA standards.

Products & services covered by the maintenance plans

Redbox ezIPBX product family.

Softwares developed by ezVoice.

ezRec product family.

Network and telephony equipments provided by EzVoice

Methods for opening and tracking of support tickets

Phone
Open support tickets through our call center – (954) 889-2200 / (954) 889-2920 . .

E-mail
Open support tickets by sending an e-mail to suporte@ezvoice.com.

Differentiation of support tickets

URGENT

URGENT

Problems that stops the whole operation or part of it.

NOT URGENT

NOT URGENT

New programming and system configurations.

SCHEDULED MAINTENANCE

SCHEDULED MAINTENANCE

Scheduled maintenance (scheduling with the minium of 48 hours in advance).

seloQualidadeThe solutions provided by EzVoice have minimum guarantee of six months, contemplating replacement of hardware and software, in extreme cases the equipment is replaced with an identical one.

Learn more about maintenance plans for the solutions of ezVoice